Travel Advisory
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A MESSAGE TO OUR GUESTS

COVID-19 MESSAGE ON BEHALF OF PORT OF THE ISLANDS RESORT

Last updated April 16th, 2021 10:00 a.m.

Our team at Port of the Islands is continuing to monitor updates provided by the World Health Organization, the US Centers for Disease Control and Prevention (CDC), and the Florida Department of Health. In response to the unique circumstances of COVID-19 and our continued commitment to serve our guests with genuine hospitality, we are taking proactive measures based on the recommendations of governments, public health authorities and medical professionals as the health and well-being of our guests and team members is our highest priority. In following CDC guidance, we continue to encourage the use of a face-covering or mask when inside public spaces and business and where social distancing is not possible.

The following services and amenities have been temporarily modified for guest arrivals. 

Housekeeping services have been temporarily suspended.

- Continental breakfast has been suspended at this time.

FLEXIBLE RESERVATION POLICY

We are temporarily adjusting our reservation policy to allow more flexibility when booking. You should have confidence and peace of mind in knowing if your travel plans change abruptly, we will provide flexibility to allow changes and modifications to your reservation. View the details here.

Our team is available to assist you with reservation inquiries from 9:00am - 8:00pm Monday - Friday and from 9:00am - 6:00pm Saturday and Sunday. We can be reached by phone at (855) 441-2581 or by email at reservations@sunstream.com.

OUR COMMITMENT TO CLEANLINESS

We take great pride in our cleanliness standards at Port of the Islands and are taking additional precautionary measures to ensure our facilities are maintained to the highest standards. These additional measures include:

- Our housekeeping teams spending extra time sanitizing high traffic areas including but not limited to hallways, elevators and common area doors.

- Continuing to use only commercial-grade cleaning and disinfecting products manufactured by Ecolab or Proctor & Gamble that are known to kill coronavirus and other bacteria on surfaces.

- Our guest services teams disinfecting our guest services areas at a minimum of once an hour.

- Continuing to educate our team members on how to stay healthy, and communicating resources available through our internal newsletter.

- Encouraging any team members that might feel under the weather to stay home.

On behalf of all of our team members in southwest Florida, we thank you for your confidence in us and look forward to seeing you on an upcoming visit.

Alert:
Our Commitment to Guest Safety & Cleanliness
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